Q:There are no prices listed for the cakes. How much does a celebration/sculpted/wedding cake cost?
A: Since each cake is a custom creation, it’s very difficult to give standardized prices. Prices vary depending on the number of servings desired and the complexity of the design. The best way to get a tentative quote for your cake is to fill out the cake order form with date of the event, the number of servings desired, choice of cake flavor/filling and any design elements you have in mind.
Q: Do you offer tastings?
A:We do provide complimentary tastings with a minimum cake order of $200, (cake flavors/filling choices are at our discretion); otherwise there is a $25 charge per flavor with a limit of three flavors. The tasting serve to provide our clients with a general taste and understanding of our work. Weekends are very busy at the shop and we are often away on deliveries. Please try to schedule tastings as far in advance as possible.
Q: Can we just stop by and talk to you about our cake?
A: We would love to talk to you about your special cake and give you our undivided attention when doing so. To that end, please understand that we cannot accommodate drop in visits. Please schedule an appointment by emailing us at email@example.com
Q: How far in advance do we need to order our cake?
A: Every cake is hand crafted and baked to order. We do not stock frozen cakes. With this in mind we need at least 2-3 three weeks for complicated cakes and a week to ten days for simpler cakes.
Q:Do you require a deposit?
A: A non-refundable deposit of 50% of the order is required to reserve your date. The balance is due four weeks before the event.
Q:Do you deliver?
A: We do deliver to the entire Big Island. There is a delivery fee for venues outside of that area and it is dependent on how far we have to travel.
Q: Can we pick up our cake instead of having it delivered?
A: If you choose to pick up your cake and transport it yourself, we are not liable or responsible for the cake once it has left the bakery. You should prepare your vehicle so it is clean and free of items that could roll or slide into the cake. We do everything in our power to provide a well-structured cake, but please note that cakes are very fragile and break easily, drive carefully and slowly.
Q:What methods of payment do you accept?
A: We accept cash, checks or credit cards (Visa, Mastercard,Discover and SNAP)
Q:What is your refund policy?
A: Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will not be honored. You may qualify for a store credit if the product is brought back to us and the quality of the cake flavor or
texture is determined not to meet our standards (Our cakes are tasted daily to insure highest possible quality). Quality determination is solely at the discretion of Short N Sweet Bakery.
Keep in mind variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we
cannot control changes in texture or changes in color or shape due to weather conditions.